position overview
our client, a leading global fitness brand with multiple locations across asia, is seeking an experienced support manager to ensure operational excellence, brand compliance, and business success for their franchisees in hong kong. this role involves coaching franchisees, driving business growth, and maintaining high standards in club operations.
key requirements
- bachelor's degree in business management, marketing, digital marketing, or equivalent experience
- fluency in cantonese and english (written and verbal) is required
- legally eligible to work in hong kong
- minimum 5 years of experience in business operations, preferably in the fitness or franchise industry
- proven leadership, coaching, and people management skills
- strong problem-solving and analytical skills
- proficiency in microsoft office suite (excel, word, powerpoint)
- ability to work onsite and travel within hong kong as needed
responsibilities
- ensure all clubs are pursuing a gold standard of excellence to protect the brand and ensure member satisfaction
- provide an excellent level of support for franchisees' needs through regular club visits, coaching discussions, execution planning sessions, follow up and consistent detailed feedback
- coach management strategies to ensure all clubs within hong kong are operational and brand compliant
- consult and coach franchisees and their team in implementing effective sales and member retention strategies
- perform quality assurance measures at all clubs within hong kong
- work with clubs through fit-out, presale, and opening phases
- learn and master the process of starting up a club from fit-out, opening and regular operations
- complete regular administrative duties in keeping detailed records for all franchisees
- learn and become an expert in all software support systems used by franchisees
- provide initial training and onboarding for new franchisees and their staff
- conduct educational programmes designed by the parent company
- establish a set procedure for club visits to ensure consistent support
ideal candidate profile
- patient, motivating, and positive coaching style
- culturally sensitive and adaptable
- discreet and respectful of privacy
- reliable and punctual
- passionate about health and fitness
- self-motivated with excellent time management skills
- knowledge of fitness industry trends and best practices
- ability to adapt and thrive in a dynamic and fast-paced environment
remuneration & benefits
- competitive monthly salary of 35,000-42,000 hkd
- health insurance coverage
- professional development opportunities
- paid holiday
- potential performance bonuses
working details
- based in hong kong with travel to various club locations
- flexible working hours to accommodate franchisee needs
- initial 12-month contract with possibility of extension
application process qualified candidates should submit:
- professional cv highlighting relevant qualifications and experience
- shortlisted candidates will be contacted for interviews
all applications will be treated with the strictest confidence.